Your questions

If you’ve never spoken to a therapist before, or even if you have, you might have questions about what’s involved. We’ve tried to answer some of these here. If your question isn’t answered here please do email us at croydoniapt@slam.nhs.uk and we will try to answer any questions you have.

We have locations across the borough and will try to accommodate you at the most convenient one for you. Locations include Davis House in Central Croydon, Purley Resource Centre and Bethlem Royal Hospital in Shirley. We also have a room in many GP surgeries.

We don’t do home visits, but we can provide support via the telephone or virtual sessions. It may also be important for you to attend in person for some treatments.

We keep all information confidential. We will usually tell your GP that you are receiving our services (not the detail of what we discuss), but you can tell us not to if you wish.

The only exception to confidentiality would be if we thought you were at risk of harming yourself or somebody else or disclosed any past and unreported serious crime.

If you would like more information about our privacy and data protection policies it can be found at https://www.slam.nhs.uk/about-us/privacy-and-gdpr

No. Unless you or someone else might be at risk of significant harm, we will not contact anyone about your care without your consent.

We have a number of therapists who speak languages other than English, who we can sometimes match you with. If we cannot do this, we will arrange to use an interpreter.

We also have a range of materials in several different languages.

We can use phone, text, email and letter to contact you and will ask you which your preferred methods are when we first speak with you.

We’ll also make a note on the system if we’re allowed to leave messages for you on your phone and/or send letters to your home address. This is to ensure confidentiality.

We are a busy yet flexible service and try to accommodate your needs as much as possible.

Our appointments are mostly Monday – Friday between 9am – 5pm. We have a small number of appointments outside these times but they usually involve a longer waiting time.

Our online therapy can be accessed 24/7.

We are available to those 17 years and older who are registered with a GP in Croydon. If you are under 17, please talk to your GP to find the right service for you.

Older male therapist, smiling.

Please let us know in advance if you have any mobility problems which could cause any difficulties in keeping your appointment. We will try to make arrangements to overcome them, however unfortunately we will not be able to provide transport.

No. Croydon Talking Therapies is an NHS service although you must be registered with a Croydon GP to access the service.

We cannot take referrals from relatives due to confidentiality. If you want to help someone access our service they can give permission for us to speak to you.

We also find therapy works best if the individual feels ready to seek help themselves. We suggest you direct your relative to this website so they can see what’s available.

If you need more information about the service email us at croydoniapt@slam.nhs.uk or call on 020 3228 4040

We have locations across the borough and will try to accommodate you at the most convenient one for you. Locations include Davis House in Central Croydon, Purley Resource Centre and Bethlem Royal Hospital in Shirley. We also have a room in many GP surgeries.

We don’t do home visits, but we can provide support via the telephone or virtual sessions. It may also be important for you to attend in person for some treatments.

We keep all information confidential. We will usually tell your GP that you are receiving our services (not the detail of what we discuss), but you can tell us not to if you wish.

The only exception to confidentiality would be if we thought you were at risk of harming yourself or somebody else or disclosed any past and unreported serious crime.

If you would like more information about our privacy and data protection policies it can be found at https://www.slam.nhs.uk/about-us/privacy-and-gdpr

No. Unless you or someone else might be at risk of significant harm, we will not contact anyone about your care without your consent.

We have a number of therapists who speak languages other than English, who we can sometimes match you with. If we cannot do this, we will arrange to use an interpreter.

We also have a range of materials in several different languages.

We can use phone, text, email and letter to contact you and will ask you which your preferred methods are when we first speak with you.

We’ll also make a note on the system if we’re allowed to leave messages for you on your phone and/or send letters to your home address. This is to ensure confidentiality.

We are a busy yet flexible service and try to accommodate your needs as much as possible.

Our appointments are mostly Monday – Friday between 9am – 5pm. We have a small number of appointments outside these times but they usually involve a longer waiting time.

Our online therapy can be accessed 24/7.

We are available to those 17 years and older who are registered with a GP in Croydon. If you are under 17, please talk to your GP to find the right service for you.

Please let us know in advance if you have any mobility problems which could cause any difficulties in keeping your appointment. We will try to make arrangements to overcome them, however unfortunately we will not be able to provide transport.

No. Croydon Talking Therapies is an NHS service although you must be registered with a Croydon GP to access the service.

We cannot take referrals from relatives due to confidentiality. If you want to help someone access our service they can give permission for us to speak to you.

We also find therapy works best if the individual feels ready to seek help themselves. We suggest you direct your relative to this website so they can see what’s available.

If you need more information about the service email us at croydoniapt@slam.nhs.uk or call on 020 3228 4040